Dear Community Settlement Group,
It isn’t often that one comes across an individual who goes the extra mile to provide optimal service. However, I had one of those moments last Friday with one of your associates, Rachael Breza. My husband and I called your office out of desperation late Friday afternoon after we learned of some confusion between our title company, you all, and the seller of the home we were supposed to close on the day prior. Rachael took the time to not only listen compassionately but to do everything she could to assist us in finding a resolution to our problem. She was a breath of fresh air! Rachael was able to expedite our case and get our situation resolved just in the nick of time! She worked hard and late, not only on a Friday but at the end of the month. We are so thankful for her compassion, customer service, and work ethic. Without her we would not have been able to close on our house for another several days, which would have cost us hundreds of dollars and a lot of unnecessary inconvenience! Thank you to Rachael and her staff at Community Settlement Group!
Thank you for all of your hard work. It is greatly appreciated. Take care! ~ Nancy
Thanks for your help in this process. You made it work very smoothly. ~ Brenda
Thank you for all of your hard work and diligence. We look forward to doing business with you in the future! Best regards. ~ Thomas
Thank you for your time and efforts getting this file to close.
Everyone put such an incredible effort into this deal, that has not gone unnoticed by me or the buyers.
From the mortgage being approved in 8 days, the 8 or 9 different Hud revisions, all the way to the last minute hud approval. All never lost sight of the end result of getting a now very happy family into thier new home.
When we do these bank-owned transactions, we get so focused with the bank approvals, and thier convoluted procedures, that we loose the true reason we do this job, the people.
Again, I really appreciate all of your efforts!
I would personally like to thank you for staying late on YOUR Friday to help get this loan closed for the borrowers. You have shown a true act of selflessness and I have a great respect for you , because you didn’t have to do that but you did. You are one in a million my good man and I pray that you are blessed for the sacrifices you made. Again my deepest and sincerest gratitude for your willingness to go above and beyond for the sake of the client!
United Wholesale Mortgage